For New users

You can activate the FSS mPAY mobile banking services by entering your mobile number. An OTP SMS will be sent to your mobile number for authentication, once OTP is auto retrieved click on submit button. Application will prompt you to s change mPIN of your choice. Here Old mPIN is what is received in registration success SMS. Once mPIN is set, Please set login password as instructions given in note. Once Login password is set, Your will be shown login page. In login page please enter your Customer ID and login password which was set earlier. After successful verification, For very first time an OTP SMS will be sent to your mobile number for authentication, once OTP is auto retrieved click on submit button. On OTP is verified, You will be successfully navigating mobile banking home screen from where you can perform mobile banking transactions

For Existing users

You can activate the FSS mPAY mobile banking services by entering your mobile number. An OTP SMS will be sent to your mobile number for authentication, once OTP is auto retrieved click on submit button. Application will prompt you to you to verify your mPIN. Once mPIN is verified, Please set login password as instructions given in note. Once Login password is set, Your will be shown login page. In login page please enter your Customer ID and login password which was set earlier. After successful verification, For very first time an OTP SMS will be sent to your mobile number for authentication, once OTP is auto retrieved click on submit button. On OTP is verified, You will be successfully navigating mobile banking home screen from where you can perform mobile banking transactions

Yes. FSS mPAY mobile banking is safe and secure. It is protected with state-of-the-art security technology.�� FSS mPAY mobile banking requires a 4-digit mPIN to access your account information and all the mobile banking data saved on your mobile device is encrypted.� This ensures that even if the mobile device is lost or stolen, the data stored locally for the mobile banking application is unreadable.

Performing transactions through FSS mPAY is the safest way of performing financial transactions since you do not have to fear of losing your debit card or compromise with your debit card pin details. Further, the transactions done in FSS mPAY are encrypted for impregnable security standards.

If you lose your mobile phone, you should inform your nearest banking branch about the same. They disable your Mobile Banking facility, immediately, to avoid any further unforeseen financial damage.

mPIN is a highly secret four-digit number given by the bank to its respective customers, who have registered for mPAY service. Being a FSS mPAY customer, you must use mPIN for performing any mPAY transaction on your mobile.

Yes. You can change your mPIN, any time. Go to your mobile application Main Menu -> Choose Change mPIN -> Enter old mPIN -> Enter new mPIN -> Confirm new mPIN -> Submit.� However, while using the FSS mPAY application for the first time, it is mandatory for you to change the default mPIN and set your own mPIN.

Yes, it is mandatory. You cannot use FSS mPAY services without first changing the default mPIN to one of your choice.

Not until and unless you reveal your four-digit mPIN (supposed to be kept secret) to anyone; the four-digit mPIN required to log in to the mobile application ensures that only an authorized Bank customer access the mobile application. For security reasons, please do not share your mPIN with anyone.�

Note:  While logging in to the mobile application, if you enter your mPIN incorrectly for three consecutive times, then, by default, the application gets locked automatically.

Visit your nearest branch and submit form for resetting your mPIN.

After the third consecutive invalid PIN entry, the mobile banking application will be locked automatically. You can contact your bank authorities to unlock your mPIN.

Please follow the below precautions to enjoy a safe and secured mobile banking transaction experience:

1. Please memorize your application Password and mPIN
2. Delete the SMS that contains the password details in your mobile.
3. After receiving the SMS with default mPIN, immediately log on to the Mobile Banking application and change your default mPIN.
4. Do not ever disclose your Login Password and mPIN to anyone.
5. Change your mPIN at regular intervals for further security.

IN login page, click on forgot password link. Please enter your mPIN and set login password as per given instructions in note

You can simply download the mobile banking application again and activate your mobile banking application.

Yes, Mini statement allows you to view a summary of your last ten transactions. Apart from that you can view feature wise transaction history

The checkbook will be delivered to the address registered with the Bank. If you do not get the checkbook within a timeframe, please contact your branch. For any reason, if your request is rejected, kindly check up with your bank branch and ensure that your account is opened with checkbook facility.

• Go to mobile application Dashboard-> Services-> Stop Check.
• Enter Check Number and tap OK for confirmation.
• After entering and submitting the valid details, immediately, you will receive a confirmation message for stop payment on the target check.

• Go to mobile application Dashboard -> Services -> Check Status.
• Enter Check Number and tap OK for confirmation.
• After entering and submitting the valid details, immediately, you will receive the Check Status message.

You need to visit your nearest Bank ATM and choose de-register option from FSS mPAY service.

Using FSS mPAY mobile banking service, you can do the following three types of transactions:

• �Transfer funds to self-account(s)
• �Transfer funds between same bank accounts (internal transfer)
• �Transfer funds to accounts in other banks (external transfer) using NEFT or IMPS

Self-account(s) are your accounts that have been enabled for Mobile Banking Service.

Yes, you can. Please register the target accounts as Payee under Funds Transfer Beneficiary Registration. Then you can transfer funds to the target accounts.

The National Electronic Funds Transfer System (NEFT) is a system designed to transfer funds electronically from your account with us to another account in other Banks anywhere in the country.

Please contact your bank for the re-credit issue.

This is a one-time exercise specifically designed to increase the security of your mobile banking application.

Other Bank account payee is an account that is maintained by another bank. The funds are transferred to accounts linked with other bank through NEFT or IMPS

The IMPS (Immediate Payment Service) allows customers to send amount to other bank account holders instant and this feature is available 24*7

This is to ensure that you do not have to enter the information every time. You can choose the nickname from the list. Nicknames are used to differentiate your accounts in Mobile Banking. Not only are Nicknames easier to remember - they are also more secure.

IFS code is an alphanumeric code a unique identification number given by RBI to identify every bank branch. If you know beneficiary bank branch then you can search IFS Code